Frequently Asked Questions
Your resource for answers and information about our products, services, and rewards program.
Our program allows you to earn a Reward when you install a Hayward replacement product for any competitor's pump, heater, filter and other select items.
- Install a Hayward qualifying product(s) for any competitor's product
- Submit clear photos of the before and after installation, the installed Hayward product serial number and the the invoice
- Upon submission approval, you will receive a notification via email.
- Your reward will be applied to your account and you can redeem quickly, or save up for a future reward.
- Please follow the below steps to upload a Submission
- Login to your account
- Click on the “UPLOAD SUBMISSION” tab on the top of the page
- Click on the dotted area which says "Select or drop files here" to select the invoice image from your phone or computer. You can also drag and drop your invoice image into this box.
- Click the "SUBMIT" button once your receipt image(s) have been added.
Reach out to our customer support team for personalized assistance. You can contact us at help@promotions.hayward.com.
Currently, you can select a reward from Amazon, Airbnb, Apple, Best Buy, Cabela's, eBay, Home Depot, Uber, Visa or Walmart.
To receive your reward, make sure you are logged into your account and visit the reward store. Select the reward you want and follow the prompts to cash out. All rewards are digital and will be sent to the email address associated with your account. You will not receive a physical card in the mail.