Frequently Asked Questions

Your resource for answers and information about our products, services, and rewards program.

Our program allows you to earn a Reward when you install a Hayward replacement product for any competitor's pump, heater, filter and other select items.

  • Install a Hayward qualifying product(s) for any competitor''s product
  • Submit clear photos of the before and after installation, the installed Hayward product serial number and the the invoice
  • Upon submission approval, you will receive a notification via email.
  • Your reward will be applied to your account and you can redeem quickly, or save up for a future reward.

  • Please follow the below steps to upload a Submission
  • Login into your account
  • Click the on the “UPLOAD SUBMISSION” tab on the top of the page
  • Click on the dotted area which says "Select or drop files here" to select the invoice image from your phone or computer. You can also drag and drop your invoice image into this box.
  • Click the "SUBMIT" button once your receipt image(s) have been added.

Qualifying submissions need to be submitted within 60 days of the Hayward product installation.

In most cases, it takes approximately 48-72 hours for rewards to get added to your account.

You can view all Participating products here

Yes, you can use a copy of your invoice.

Registration is free. You can create one account per person and start earning rewards today!

Visit the link here to view your submissions

Reach out to our customer support team for personalized assistance. You can contact us at help@promotions.hayward.com

If your submission is declined, you will receive an email stating the reasons and you can resubmit. You can also email our support at help@promotions.hayward.com

Once your submission is approved and processed, you will receive your digital reward via email. Please check your registered email associated with the program for instructions on how to access and redeem your digital reward. If you have any further questions or encounter any issues regarding the receipt of your digital reward, please reach out to our customer support team at help@promotions.hayward.com

Currently, you can select a reward from Amazon, Airbnb, Apple, Best Buy, Cabela''s, eBay, Home Depot, Uber, Visa or Walmart.